# Get started with Onlo

Prepare your workspace, teach the AI, connect a customer channel, and test the complete support flow.

- **Audience:** Workspace administrators setting up Onlo for the first time
- **Intent:** Get started
- **Active work:** 2 minutes
- **Where this happens:** Complete the linked tasks in Onlo. No code is required.

Canonical page: https://onlo.ai/docs/guides/get-started

## Your shortest path to a working support flow

Complete these tasks in order. Each page proves one customer-visible outcome before you move to the next.

- [1. Understand how Onlo works](https://onlo.ai/docs/guides/get-started/platform-overview): See the customer-to-reply flow in one minute.
- [2. Receive your first customer message](https://onlo.ai/docs/guides/get-started/connect-first-channel): Connect one channel and prove Inbox delivery.
- [3. Teach Onlo from your knowledge](https://onlo.ai/docs/guides/get-started/add-knowledge): Add one trusted source and wait until it is ready.
- [4. Test your AI before customers do](https://onlo.ai/docs/guides/get-started/test-ai): Verify a known answer, uncertainty, and human handoff.
- [5. Invite teammates](https://onlo.ai/docs/guides/get-started/invite-teammates): Give the responsible people the access they need.
- [6. Go live](https://onlo.ai/docs/guides/get-started/go-live): Repeat the complete flow through a customer-facing channel.

## What can wait until the first flow works

> **Plan-gated steps:** Some channels, integrations, automation, and team seats may require another plan. The current Onlo screen will show an Upgrade action when that applies.

- Additional customer channels
- External service integrations and Actions
- Playbooks and broader automation
- Advanced AI tone, language, and presentation customization

## Related pages

- [How Onlo works](https://onlo.ai/docs/guides/get-started/platform-overview): Understand where customer conversations enter, how the AI prepares a response or action, and where your team takes over.
- [Receive your first customer message](https://onlo.ai/docs/guides/get-started/connect-first-channel): Connect one customer channel and prove that a real message reaches Onlo Inbox.