# Onlo Pricing

Onlo is an AI customer service platform: an AI agent and shared inbox for calls, email, chat and more. Every plan starts with a 7-day free trial. Billing yearly saves up to 17%.

Canonical page: https://onlo.ai/pricing

## Plans

### Solo

For one-person businesses.

- Price: $18 per month, billed monthly; or $15 per month, billed $180 yearly
- 400 AI credits / month
- All channels except Spotlight, Slack and mobile SDK
- 1 phone number
- 3 knowledge sources
- 2 active automations (templates)
- Campaigns (send now)
- Basic analytics
- 1 year of conversation history
- Onlo branding shown
- [Start free trial](https://onlo.ai/signup?plan=solo)

### Starter

Get started with Onlo.

- Price: $29 per month, billed monthly; or $25 per month, billed $300 yearly
- 1,200 AI credits / month
- Everything in Solo, plus:
- 2 team members ($15 / mo per extra)
- All channels
- 5 knowledge sources
- 10 active automations + custom builder
- 3 ticket rules
- [Start free trial](https://onlo.ai/signup?plan=starter)

### Pro (most popular)

Run your customer service with Onlo.

- Price: $99 per month, billed monthly; or $89 per month, billed $1,068 yearly
- 6,000 AI credits / month
- Everything in Starter, plus:
- 5 team members ($15 / mo per extra)
- 3 phone numbers
- 50 knowledge sources
- 20 active automations + custom builder
- 20 ticket rules
- Custom approval rules
- Roles & permissions
- Scheduled campaigns and advanced audience segments
- Full analytics with export
- 2 years of conversation history
- Onlo branding removed
- [Start free trial](https://onlo.ai/signup?plan=pro)

### Business

Run customer service at scale.

- Price: $299 per month, billed monthly; or $270 per month, billed $3,240 yearly
- 18,000 AI credits / month
- Everything in Pro, plus:
- 12 team members ($15 / mo per extra)
- 10 phone numbers
- Unlimited knowledge sources
- Unlimited active automations
- Unlimited ticket rules
- Priority support
- 3 years of conversation history
- [Start free trial](https://onlo.ai/signup?plan=business)

### Enterprise

Custom scale, security and support.

- Price: Custom
- Custom AI credit volume
- Everything in Business, plus:
- Custom team members
- Custom phone numbers
- SSO
- Custom integrations
- Custom usage limits
- Priority onboarding
- Dedicated support
- [Contact sales](https://onlo.ai/talk-to-sales)

## Compare plans

| | Solo | Starter | Pro | Business | Enterprise |
| --- | --- | --- | --- | --- | --- |
| Price, monthly | $18 / mo | $29 / mo | $99 / mo | $299 / mo | Custom |
| Price, yearly | $15 / mo ($180 / yr) | $25 / mo ($300 / yr) | $89 / mo ($1,068 / yr) | $270 / mo ($3,240 / yr) | Custom |
| AI credits / month | 400 | 1,200 | 6,000 | 18,000 | Custom |
| Team members included | 1 | 2 | 5 | 12 | Custom |
| Extra team member | - | $15 / mo | $15 / mo | $15 / mo | Custom |
| Channels | All except Spotlight, Slack and mobile SDK | All | All | All | All |
| Phone numbers | 1 | 1 | 3 | 10 | Custom |
| Contacts | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Knowledge sources | 3 | 5 | 50 | Unlimited | Unlimited |
| Active automations | 2 | 10 | 20 | Unlimited | Unlimited |
| Automation templates | Yes | Yes | Yes | Yes | Yes |
| Custom automation builder | - | Yes (any mix with templates) | Yes (any mix with templates) | Yes | Yes |
| Ticket rules | - | 3 | 20 | Unlimited | Unlimited |
| Approvals | - | - | Custom approval rules | Custom approval rules | Custom |
| Teams & routing | - | - | - | - | Custom |
| Campaigns | Send now | Send now | + scheduling, advanced segments | Same as Pro | Same as Pro |
| Analytics | Basic | Basic | Full, with export | Full, with export | Custom |
| Conversation history (data retention) | 1 year | 1 year | 2 years | 3 years | Custom |
| Onlo branding | Shown | Shown | Removed | Removed | Removed |
| Support | Standard | Standard | Standard | Priority | Dedicated + priority onboarding |
| Security | - | - | Roles & permissions | Roles & permissions | SSO |

`-` means the plan does not include the feature.

## AI credits

- AI reply: 1 credit
- AI action (for example a booking or lookup): 1 credit
- Campaign recipient (email): 1 credit
- AI voice call: 10 credits per minute

Prices are in USD. Extra AI credits can be bought as top-up packs inside the app.