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Answer every customer the moment they reach out.

Most AI support tools write a reply and stop there. Onlo answers on chat, email and the phone in seconds — then does the work behind it, and checks with you first when it matters.

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app.onlo.ai/inbox
Chat log
OpenDoneUnread
Priya SharmaAI
Any spots in tonight's 6pm class?
5m ago
Aisha DialloAILEAD
Do you offer a first-class trial?
1h ago
Sarah ChenAI
Can't get into Saturday's class
2m ago
Visitor #4821AI
What's included in a membership?
15m ago
Priya SharmaHUMAN
Refund for the class I missed
1h ago
Marcus WebbAI
Running 10 mins late — hold my spot?
2h ago
Aisha DialloAI
Can I freeze my membership?
3h ago
Saturday 9am reformer — fully booked
AI handling✓★ AI Summary↺ Take over⋮
Sarah Chen10:14 AM
Hi — I've been trying to book the 9am reformer class this Saturday all week but it's always full. Is there any way you can squeeze me in? I really don't want to miss it.
Onlo AI10:14 AM
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Inbox12
Priya · Website chatreplied
marcus@acmereplied
+44 7700 900312answered

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WhatsApp, Instagram, email, web chat, phone and forms all land in one place — one thread per customer.

Where's my order?
Shipped — arrives Thursday. Tracking sent to your email.
Order #4827looked up
Replied in 8s

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Onlo replies in seconds, looks up the order and closes the loop — before anyone has to wait.

Issue refund · £80#4827
Reason: never arrivedPriya
ApproveRejectSam
Approval required

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It issues the refund, changes the booking, updates the order — and asks you first when it matters.

Waiting on you2
Refund · £80Priya
Replacement orderMarcus
Discount · 20%Aisha
14 approved today

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+44 7700 90031211:48pm · 1m 12s
0:26
Call summary
Order #4827 never arrived — needed before Monday.
Resolved on the call

Every phone call, answered

Give customers a number to ring. Onlo picks up day or night, transcribes and summarises the call, then acts on it.

Autumn saledraft
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+2,477Sent to 2,480 people
38% replied — handled by AI

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Instagram@onlohq
What can you do?I answer on every channel, day or night — and take real actions, not just replies.
Onlo AITo: Priya Sharma <priya@acme.com>
Replied automaticallyThanks,
Onlo AI
Contact usWe usually reply in seconds
NameAisha Diallo
Emailaisha.diallo@gmail.com
MessageDo you deliver to Ireland, and can it arrive by Friday?
Send message
Yes — 3–4 days to Ireland, so Friday works.Answered in 30s

Businesses that grow with Onlo

Answered faster, month over monthLive
375+
teams answering faster
Reelio

We used to answer email and web chat when we got to it. Now it's done before I've seen the notification — our review scores jumped.

Amara Okafor · Head of Support

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