AI support agent that resolves issues.
Onlo doesn't just reply. It handles the conversation, takes the real action, and resolves the issue from start to finish — bringing in your team only when it truly matters.
PS
Priya Sharma · acme.co
ticket #4827 · billing
00:00
Works with the tools your team already lives in
SlackGmailStripeLinearZendeskNotionHubSpot
How it works
Four moves to autopilot.
/ 01
Plug in your channels
Forward your help@ inbox, drop Onlo into Slack Connect, paste the web-chat snippet on your site. One OAuth click each.
/ 02
Index your docs
Point Onlo at your docs, runbooks and past tickets. It tells you what's missing before a customer asks.
/ 03
Define your playbooks
Write the steps in YAML or our visual editor: what to check, what to do, when to escalate. Version-controlled.
/ 04
Watch the inbox resolve itself
Onlo replies, runs your APIs, and closes tickets. Your team only sees what gets escalated.
Everything in one runtime
One brain. Every surface.
Don't piece together a chatbot, a triage tool and three workflow builders. Onlo is the unified runtime your support agents run on.
Slack · @acme
Refund landed, thanks! Wild how fast that was.
Email · help@onlo.ai
Your invoice INV-2839 has been reissued. Attached.
Chat · /widget
Your password reset link is on its way.
Linear · ENG-412
Customer-reported · auto-closed with patch ref.
One inbox, every channel
Email, Slack and web chat — all converging on a single conversation runtime with shared context.
POST /agents/spawn
billing.botaccess.botonboarding.botincidents.bottriage.botSpin up specialist agents
One agent per domain — billing, access, onboarding. Cleaner than one bot that does everything badly.
“Charged twice for November.”
match → refund.duplicate
“Can you reset our login?”
match → access.reset
“Why is the export slow?”
match → escalate.eng
Intent in real time
Classified the moment a message lands. Routes to the right playbook before your agent even reads it.
StripeLinearZendeskNotionSlackHubSpotZapierCalendlymany more
Native action layer
Onlo doesn't just describe what to do — it does it. Real refunds, real resets, real ticket updates, scoped behind your guardrails.
Use cases
Onlo, on the job.
Slack Connect · #cx-northwind
Quick one — we got charged twice for November.
Found it. Refunding $299 now — 3–5 business days.
Wait that was instant 🤯
Anything else I can help with?
closed · 00:24
Resolve tickets where customers ask
Onlo lives in Slack Connect channels, your help@ inbox, and your chat widget — same brain, same playbooks.
ticket #4827 · refund.duplicate✓ closed
1classify intent82ms
2verify identity140ms
3stripe.charges.list320ms
4stripe.refunds.create540ms
5zendesk.tickets.close88ms
6send response12ms
Every action, fully traced
Replay any ticket step-by-step. See what was checked, what was changed, and why — never a black box.
PS
Priya Sharma
Refund of $299 issued · ticket auto-closed
TJ
Tomás Jiménez
Password reset sent · awaiting confirmation
RB
Renée Brouwer
Upgrade to Scale · proration $214 confirmed
DK
Daniel Kojo
Routed to eng · slow export, INC-301 opened
A queue that runs itself
Your team watches Onlo work — and steps in only on the conversations that actually need a human.
coverage report · this week3 gaps
!refund timing FAQ12 tickets
!SSO setup — SAML8 tickets
!API rate limits5 tickets
✓seat add-on pricingdrafted
✓data export schemadrafted
Find gaps before customers do
Onlo flags the questions your docs don't answer yet — and drafts the missing pages from real ticket data.