Customer support for B2B SaaS teams

The AI support platform
built for B2B.

Resolve customer issues faster with AI. Manage every conversation across email, Slack and web chat — in one place.

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onlo
Support
Inbox12
Contacts
Tickets
Messaging
Broadcast
AI
AI Agent
AI Credits947 / 1,300
Inbox
5 conversations
Search conversations...
SC
Sarah Chen
Urgent2m
Stripe integration not syncing after reconnect
The charges are still not showing up...
AIOpen
JO
James Okafor
18m
How do I set up my first playbook?
I'm trying to automate our refund process...
AI
PM
Priya Mehta
1h
Requesting refund for November invoice
Hi team, I was charged twice...
SlackAI
AR
Alex Rivera
3h
API returning 500 errors on /v1/export
Getting consistent 500s on the export...
Human
Stripe integration not syncing after reconnect
AI summary — Webhooks not re-registered after Stripe reconnect. Fix instructions provided. Customer reports error persists.
SC
Sarah Chen sarah@techcorp.io
To: support@acme.com · 10:14 AM
I reconnected Stripe two days ago but charges still aren't appearing. The webhook says active but nothing comes through. I've tried twice.
Onlo AI 96% confidence
10:14 AM · 4 credits
When you reconnect Stripe, webhooks aren't automatically re-registered. Go to Integrations → Stripe → Manage and click Re-register webhooks. Paste the new URL into Stripe under Developers → Webhooks.
AI is handling this· click Take over to respond manually
Contact
SC
Sarah Chen
sarah@techcorp.io
This conversation
ChannelEmail
Assigned toAI Agent
Priority● Urgent
Messages2
AI credits4 used
Contact details
CompanyTechCorp
PlanPro · $99/mo
Customer for5 months
What's included

One platform.
Not five tools.

Support inbox, email sequences, ticketing, playbooks and contacts — all connected. AI-native from the ground up.

01
Omnichannel inbox
Email, Slack and web chat in one unified inbox. AI reads every message across all three channels, searches your KB, runs playbooks and replies automatically — without switching tools.
02
Broadcast & email sequences
One-off campaigns and automated sequences triggered by real events — trial expiring, ticket resolved, plan changed. No Mailchimp needed.
03
Ticketing & escalation
When AI can't resolve, it creates a ticket, assigns it and alerts your team in Slack. You set the triggers. Nothing falls through.
04
Playbook automation
A visual no-code workflow builder. Define exactly how Onlo handles refund requests, onboarding issues and API questions — once, forever.
05
Contact management
Every customer in one profile — conversations, tickets, emails opened, plan, custom attributes. Full context before you say hello.
06
Analytics & reporting
Track resolution rates, response times, AI confidence scores and team performance. Know what's working and where to improve.
How Onlo works

Resolve. Escalate. Repeat.

01
Knowledge
Connect docs, Notion, your Help Center or upload FAQs. Onlo indexes everything so AI replies are grounded in your content.
Onlo Knowledge base screen showing connected sources and indexing status
02
Actions
Connect Stripe, Linear, HubSpot, Sentry, Notion. OpenAPI and MCP servers auto-generate the actions the AI can run.
Onlo Actions screen showing auto-generated actions with risk tags
03
Playbooks
Compose your actions and KB lookups into visual workflows. Built on top of your actions — define how Onlo handles refunds, onboarding, bug triage and more.
Onlo Playbooks canvas showing a visual workflow built from actions and KB lookups
04
Escalation
Trigger on intent (refunds, security, legal), keyword matches, customer requests for a human, or when the AI simply can’t find a match for the question.
Onlo Escalation screen showing signal-based triggers and the AI can’t resolve toggle
Stop losing customers
to slow support.
Join B2B SaaS teams that resolved 70% of tickets automatically — before a human ever gets involved.
Join early access →Book a demo
No credit card · Limited spots