Answer every member fast and book more classes
Put bookings, cancellations and member questions on one inbox — so nothing slips through while you're on the floor or the front desk is busy.
Members ask when
the desk is busy
Questions arrive on the way in, mid-session and long after closing. Every one that waits is a class left unbooked or a cancellation that quietly sticks.
Booking intent expires fast
Availability, waitlists and last-minute changes lose all their value if the answer comes an hour later.
Typical wait: hoursStaff get pulled off the floor
Membership, billing and timetable questions interrupt the people who are meant to be coaching.
Typical wait: ongoingLeads cool overnight
Trial enquiries arrive in the evening and go quiet before anyone reaches them the next day.
Typical wait: overnightOnlo answers, then
books it in
Replies come from your timetable, pricing and policy, and the booking or change is made in your system — with a human tick on anything that touches billing.
From your timetable
Class times, availability, pricing and membership terms, per site if you run more than one.
Not just a reply
Spots booked, waitlists joined, freezes raised and payment issues resolved inside the thread.
With full context
Refunds and cancellations wait for approval, and a rejection becomes an assigned ticket.
Through January
Peak-season volume answered instantly without adding front-desk hours.
Why operators move to Onlo
Faster answers for members, fewer interruptions at the desk, and cover long after closing time.
No member waits
Answered instantly, including the hours nobody is on the desk.
Live in an afternoon
Connect your channels and booking system. No engineers.
Staff stay on the floor
The inbox stops interrupting the people meant to be coaching.
From connected to answering
Connect your channels
Website chat, email, voice and Slack in one shared inbox.
Point Onlo at your timetable
Classes, pricing, membership tiers and cancellation policy, per site if you run more than one.
Set the guardrails
Choose what Onlo books or changes alone and what needs a human approval first.
Watch it tighten
See what members ask most, sharpen your answers, cut desk interruptions.
Where Onlo does the work
The membership and booking questions that pull staff off the gym floor — resolved without them.
Class bookings
Availability checked, spots booked, waitlists managed and cancellations processed in the thread.
Membership questions
Tiers, contract length, freezes and upgrades explained the same way every time.
Cancellations and freezes
Handled to policy, with an approval step before anything affecting billing goes through.
Billing and payments
Failed payments, renewal dates and invoice requests answered without a call to the front desk.
Trials and lead follow-up
New enquiries answered in seconds and nudged towards a first session before they cool off.
Peak and holiday cover
January and post-holiday volume answered instantly, without adding front-desk hours.
Turn a billing dispute into a tracked ticket
Some questions need more than a quick reply. Double charges, contract disputes, injury pauses — spin a ticket off the conversation, assign it to the manager on duty, and track it to done.
Learn more about ticketing →Questions, answered
Can Onlo book classes directly?
Yes — it can check availability and book, waitlist or cancel through your booking system rather than handing the member a link.
What about cancellations?
Anything that touches billing can require a human approval first. A rejected approval becomes a ticket for your team.
Does it work across multiple sites?
Yes. Location-specific timetables, pricing and policies can all be handled from the same inbox.
Can staff take over a conversation?
At any point. Onlo observes while they reply and resumes automatically after a minute of silence.
How long does setup take?
Under five minutes. Connect your channels and booking system and Onlo gets to work straight away — answering what it can and flagging anything you’ve marked as critical for a person.