Answer every conversation, on any channel
Onlo picks up every message across webchat, email, voice and Slack — and replies in seconds, resolving it end to end so no customer waits.
One customer, five
different conversations
A question starts in website chat, continues by email and ends in a phone call. Without one inbox behind it, every handoff means the customer explains themselves again and someone on your side answers blind.
Context dies between apps
Chat in one tool, email in a shared mailbox, calls in nobody’s notes. Nobody sees the whole history, so answers contradict each other.
Cost: repeat contactsCoverage stops when the day does
Messages arriving in the evening and at weekends sit untouched until someone opens the laptop in the morning.
Cost: overnight silenceQueues form before anyone notices
A launch, an outage or a busy Saturday produces more messages than the team can read, let alone answer.
Cost: hours to first replyEvery channel, one
inbox, instant replies
Onlo answers on website chat, email and voice from a single conversation history — and hands over to your team with everything already in front of them.
In seconds, always on
Every message replied to the moment it lands, overnight, at weekends and through your busiest hours.
One thread per customer
Chat, DMs, email and calls collapse into one history, so nobody starts from nothing.
Without losing context
An operator can step in at any point. Onlo observes and resumes after a minute of silence.
In their language
Customers are answered in the language they wrote in, from the same set of answers.
Why teams put support on Onlo
Faster first replies, one history per customer, and cover that does not depend on who is at their desk.
No message waits
Answered the second it arrives, on every channel, at every hour.
Live in an afternoon
Connect your channels and point Onlo at your content. No engineers.
One history per customer
Every past conversation attached, whichever channel it started on.
From connected to answering
Connect your channels
Website chat, email, voice and Slack all land in one shared inbox.
Point Onlo at your content
Help pages, policies and product information, so replies match what you actually offer.
Set the guardrails
Choose what Onlo answers alone and what needs a person. Rejected approvals become assigned tickets.
Watch it tighten
Review the top questions, sharpen your content, and cut escalations week over week.
What it handles
The everyday questions that make up most of an inbox — answered in full rather than routed to a queue.
First-response cover
Every message answered instantly, so nothing sits waiting for someone to come on shift.
Repeat questions
Opening hours, policies, pricing and how-to questions answered consistently every time.
Out-of-hours and weekends
Full cover overnight, with anything that needs a person waiting in your inbox for the morning.
Multilingual support
Customers answered in their own language without a separate team or a translation step.
Operator takeover
Your team steps into any thread; Onlo keeps watching and resumes if it goes quiet.
Volume spikes
Launches, outages and busy weekends answered at the same speed as a quiet Tuesday.
All your channels in one inbox
Customers ask on chat, call for details, then confirm by email. Onlo keeps it all in one thread — so nothing breaks when they switch channels.
Learn more about ticketing →Instant messaging
WhatsApp, Instagram, Facebook and a free webchat.
Email & webchat
Your existing inbox and site chat, unified.
Voice
Phone calls transcribed, answered and routed.
Questions, answered
Which channels does Onlo cover?
Website chat, email, SMS, Slack, voice and more — all in one inbox with a single conversation history per customer.
How does it know the answers?
It answers from your own content: help pages, policies, product information and past conversations. It does not invent answers it cannot source.
What happens when someone asks for a human?
Your team takes over the thread at any point. Onlo observes while they reply and resumes automatically after a minute of silence.
Does it work in other languages?
Yes. Customers are answered in the language they wrote in, drawing on the same set of answers.
How long does setup take?
Under five minutes. Connect your channels, point Onlo at your content, and it gets to work straight away — answering what it can and flagging anything you’ve marked as critical for a person.