One price per workspace. No per-seat fees. Action layer on every plan.
Onlo is an AI-native customer support platform. Unlike traditional helpdesks where customers wait for a human to read and reply, Onlo's AI agent responds the moment a message arrives — across email, chat, WhatsApp, Instagram and voice — so no customer is ever left waiting.
Yes. Onlo offers a free plan with no card required. Connect a channel, set up a starter playbook, and let the agent reply to real customers before you upgrade.
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Yes — verified nonprofits and early-stage startups (pre-seed and seed, under $2M raised) get 50% off any plan for the first 12 months. Get in touch to apply.
Connect your channels, route real customer conversations through the agent, and watch it reply in seconds. Upgrade whenever you need more credits, seats, or paid features.
Not yet. Onlo is a young company and we're early in our security maturity journey. SOC 2 is on the roadmap — we plan to begin the audit process and target a Type I report later this year, with Type II to follow.
In the meantime, production data is encrypted at rest (AES-256) and in transit (TLS 1.3), customer data is logically isolated by workspace, and we're happy to walk through our security architecture with any team that wants the detail.
Yes. Onlo runs natively as a helpdesk on its own, and also operates as an AI action layer with Zendesk if you'd rather not migrate. The Zendesk integration can read incoming tickets and post replies back through the helpdesk API.
Yes — the Onlo Affiliate Program pays 35% recurring commission for 12 months on every customer you refer. Anyone with a relevant audience can apply: founders, newsletter writers, podcasters, agencies, or existing Onlo customers. Learn more and apply →
We're working on it. Formal GDPR compliance — including a signed Data Processing Agreement and EU data residency — is on the near-term roadmap but not yet in place.
That said, we already follow GDPR-aligned practices today: customer data is deletable on request, never used to train shared models, and access is workspace-isolated. If GDPR posture is a blocker for your team, get in touch and we'll walk you through where we are and where we're headed.