Connect your channels
Email, phone and web chat enquiries all forward into one inbox.
RESTAURANTS & HOSPITALITY
Answer guests at any time of day.
Onlo handles reservations, guest requests and stay questions across chat, email and phone, so guests get an answer whether it's 2pm or 2am.
Always answered · 24/7
ReservationsGuest questionsOpening hoursSpecial requests
CAPABILITIES
Built for how you work
Reservations handled
Bookings, changes and cancellations happen directly in the conversation.
Stay questions answered
Check-in times, amenities and policies answered from what you've told Onlo.
Phone included
Calls are answered and requests logged just like any other channel.
Escalates on-site issues
Maintenance or complaint requests reach your team immediately.
Resolves it end to end
Routine requests are answered and completed automatically, start to finish.
Every channel, one place
Booking platforms, email and phone requests all land in the same inbox.
GET STARTED
Live in four steps
01
02
Add your business information
Add your check-in times, amenities and house policies.
03
Connect your booking system
Sync your booking system so a reservation question turns into a confirmed booking.
04
Go live
Guests start getting answered around the clock the same day.
FAQS
Questions, answered
Can guests book a table or a room through it?+
Onlo checks availability and books, changes or cancels the reservation in the conversation, for tables and rooms alike.
Can it answer the questions we get every single day?+
Opening hours, menu and dietary options, check-in times, parking, house policies. All answered from what you've told it, so your team stops repeating themselves.
What if a guest has a complaint?+
Onlo replies straight away, acknowledges the problem and answers what it can from your policies. If it needs a manager's decision, it hands the conversation to the right person on your team with everything the guest has already said.
AI customer service for every business.
Answer every customer, on every channel, day or night.
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