Every ticket, tracked and resolved.
Helpdesk software where every conversation that needs follow-up becomes a tracked ticket automatically, with the full history attached, so nothing falls through the cracks.
Tickets that resolve themselves
Created automatically, not left in a queue
Any conversation Onlo can't fully resolve becomes a ticket instantly, with the full thread and context already attached.
- Tickets created with the full thread attached
- Priority set and routed to the right person
- Approvals and internal notes in one place
Everything you need, built in
Automatic ticket creation
Any conversation that needs follow-up becomes a ticket, with no manual work.
Full context attached
Every ticket carries the complete conversation history, not just a summary.
Smart routing
Tickets reach the right person or team automatically, based on rules you set.
Priority & SLA tracking
Urgent issues are flagged and tracked against the response times you define.
Status at a glance
See what's open, in progress or resolved across your whole team.
Escalates when needed
Sensitive or complex tickets are handed to a person with full context.
Questions, answered
How is this different from a normal ticketing tool?+
Tickets are created automatically from any conversation that needs follow-up, with the full thread attached, rather than requiring manual logging.
Can we set our own priority and SLA rules?+
Yes, priority and response-time rules are configurable, and tickets are flagged automatically against them.
Can our team still work tickets themselves?+
Of course. Anyone can pick up, reassign or close a ticket, and Onlo keeps the full history in one place either way.
AI customer service for every business.
Answer every customer, on every channel, day or night.