Answer every student fast and fill more seats
Put admissions, enrolment and support on one inbox for every chat, email and call — so no prospective student slips away while you're teaching or off for the day.
Applicants decide
overnight
Prospective students compare three providers at once, usually after work. A reply the next morning arrives after the decision has already been made.
Enquiries go cold by morning
Course, fee and start-date questions land outside office hours, from timezones your team does not cover.
Typical wait: overnightOne week, everything at once
Timetables, logins, payment links and access problems all arrive in the same few days.
Typical wait: hoursPolicy answers drift
Deferrals, refunds and eligibility get explained slightly differently every time a different person answers.
Typical wait: a dayOnlo answers, then
moves them through
Replies come from your own course pages and handbooks, and applicants get walked through enrolment rather than handed a link — with staff approval on anything that matters.
From your handbook
Entry requirements, fees, format and start dates, taken from your own content so nothing gets invented.
Not just a reply
Payment links sent, applications chased, access restored, cohort places booked in the thread.
With full context
Deferrals and refunds wait for a human tick, and a rejection creates a ticket for the right team.
Through enrolment week
Peak volume answered at full speed without pulling tutors into the inbox.
Why providers move to Onlo
Faster answers for applicants, less admin for staff, and cover across every timezone your cohort sits in.
No applicant waits
Every enquiry answered instantly, in every timezone your cohort sits in.
Live in an afternoon
Connect your channels, point Onlo at your handbook. No engineers.
Handles enrolment week
Peak volume answered at full speed without pulling tutors into the inbox.
From connected to answering
Connect your channels
Website chat, email, voice and Slack in one shared inbox.
Point Onlo at your content
Course pages, handbooks, fee schedules and policy documents, so nothing gets invented.
Set the guardrails
Choose what Onlo handles alone and what needs staff approval before it goes through.
Watch it tighten
Track what applicants actually ask, sharpen your content, reduce escalations.
Where Onlo does the work
Admissions, enrolment and student questions handled around the clock, in every timezone your cohort sits in.
Course and admissions questions
Entry requirements, start dates, fees and format answered instantly while the prospect is still deciding.
Enrolment and payments
Applications chased, payment links sent and instalment questions resolved without a back-and-forth.
Timetables and access
Class times, joining links, portal logins and platform access sorted before the first session.
Deferrals and refunds
Policy applied consistently, with a human tick required before anything is actually changed.
Applicant follow-up
Broadcast reminders to warm applicants and answer the replies that come back automatically.
Term-start spikes
Enrolment week volume answered at full speed without pulling tutors into the inbox.
Turn a deferral request into a tracked ticket
Some questions need more than a quick reply. Deferrals, appeals, funding queries — spin a ticket off the conversation, assign it to registry or admissions, and track it to done.
Learn more about ticketing →Questions, answered
Can Onlo answer from our course handbook?
Yes. It answers from your own course pages, handbooks and policy documents, so nothing gets invented.
Will it handle applications end to end?
It can collect details, send payment links and chase incomplete applications, with approvals on anything you want reviewed first.
What about refunds and deferrals?
Those can be gated behind an approval. If the approval is rejected, Onlo raises a ticket for a member of staff.
Can students reach a person?
Any conversation can be taken over by staff. Onlo steps back, keeps watching, and resumes if the thread goes quiet.
How long does setup take?
Under five minutes. Connect your channels, point Onlo at your content, and it gets to work straight away — answering what it can and flagging anything you’ve marked as critical for a person.