Reach every customer where they already chat
Broadcast campaigns, product updates and newsletters across every channel you run — email, SMS, Slack and more — then let Onlo answer the replies on time.
Your best channel is
the one they reply on
Email open rates keep falling while your customers live in chat apps. And the moment a broadcast does land, the replies come back to an inbox nobody has staffed.
Email is the wrong room
Campaigns go to an inbox customers barely open, while the app they check hourly gets nothing.
Cost: unopened sendsReplies land nowhere
A broadcast to thousands produces hundreds of replies, and every one of them needs a person who is not there.
Cost: missed intentLists go stale
Without a record of who replied and what they asked, the next campaign goes out to the same undifferentiated list.
Cost: falling responseBroadcast anywhere,
and answer the replies
Send campaigns to every channel you run from one place — and let Onlo handle every reply that comes back, in the same thread.
Where they already are
One campaign, delivered across every channel you run, from a single composer.
From real conversations
Build audiences from what customers actually asked and bought, not just from a list upload.
Every reply that comes back
Questions, opt-outs and buying intent all answered instantly instead of piling up unread.
What it actually did
Delivery, replies and conversations started, per channel and per campaign.
Why teams broadcast with Onlo
Higher-attention channels, replies that get answered, and campaigns built from real conversation history.
Sent where they read
Chat apps get opened. Campaigns land where attention already is.
Replies never go unread
Every response is answered in seconds by the same system that sent it.
One place for both
Broadcast and support share the same inbox, contacts and history.
From list to conversation
Connect your channels
Email, SMS and Slack, all sending from the same composer.
Build the audience
Segment on lifecycle stage, past purchases and what customers have actually asked about.
Send and schedule
Write once, adapt per channel, and send now or schedule for the right moment.
Answer what comes back
Onlo replies to every response instantly and escalates the ones worth a person.
What you can send
Campaigns and updates that expect a conversation back, not just an open rate.
Product launches
Announce to every channel at once and answer the questions the announcement creates.
Promotions and sales
Send the offer, then handle eligibility, stacking and code questions automatically.
Service updates
Outages, delays and policy changes communicated once, with replies handled at volume.
Re-engagement
Reach quiet contacts on a channel they actually check, and pick up the conversation from there.
Seasonal campaigns
Peak sends supported by a first line that can absorb the reply volume they generate.
Transactional follow-ups
Post-purchase and post-visit messages that turn into real conversations when needed.
Send campaigns that actually get read
Launch broadcasts, sequences and newsletters to the right audience — and Onlo handles every reply so a broadcast becomes a conversation.
Learn more about ticketing →Broadcasts
One send, every channel, to the right people.
Segments
Target the right customers with saved audiences.
Scheduling & sequences
Plan sends and automated follow-ups in advance.
Questions, answered
Which channels can I broadcast to?
Email, SMS and Slack — composed once and adapted per channel.
What happens to the replies?
They land in the same inbox as everything else and Onlo answers them instantly, escalating anything that needs a person.
How do I build a segment?
From your contact data and conversation history — lifecycle stage, past purchases, and what people have previously asked about.
Does it handle opt-outs?
Yes. Opt-outs are recognised and applied automatically across the channel they came from.
Can I schedule sends?
Yes, per campaign and per channel, with delivery and reply reporting after the fact.