Terms of Service

Last updated: April 2026 · legal@onlo.ai

These Terms govern your access to and use of Onlo. By signing up or clicking accept, you agree to be bound by these terms.

1. The Service

Onlo provides a cloud-based AI support platform covering inbox management, email campaigns, ticketing, playbook automation and contact management.

2. Subscriptions and access

Access is limited to authorised team members for internal business purposes. You are responsible for your team's compliance with these terms.

3. Restrictions

You may not copy, modify, reverse engineer, resell or misuse the Service. Vulnerability testing requires written authorisation from Onlo.

4. Third-party integrations

Integrations with Slack, Gmail, Stripe and others are optional and governed by those services' own terms. Onlo is not responsible for third-party performance.

5. Payment

Fees are non-refundable unless stated otherwise. Keep payment information current. Onlo may suspend access for non-payment.

6. Cancellation and termination

Subscriptions renew automatically unless cancelled. Either party may terminate for material breach not cured within 30 days.

7. Intellectual property

Onlo owns all rights to the platform and technology. You retain ownership of your User Submissions.

8. Warranties and disclaimers

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

9. Limitation of liability

Onlo's total liability is limited to fees paid in the prior 12 months. Onlo is not liable for indirect or consequential damages.

10. Data and privacy

See our Privacy Policy for full details. Onlo may use anonymised data to improve the platform.

11. General

Governed by Delaware law. Disputes resolved in Delaware courts. Onlo may update these terms with notice.

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