Privacy Policy

Last updated: April 2026 · privacy@onlo.ai

Introduction

Onlo is an AI-native customer support platform for B2B SaaS teams. This policy explains how we collect, use, store and protect your data.

How we collect and use your information

We collect name, job title, company, work email and phone to provide and improve our services. We do not sell your data or share it outside of service delivery, legal compliance, or your explicit authorisation.

Information we collect automatically

When you use our platform we automatically collect IP addresses, browser type, OS and usage behaviour to improve performance and experience.

Cookies and tracking

Onlo uses cookies and similar technologies to operate and improve the platform. You can control preferences through your browser settings.

Sharing with third parties

Your data may be stored in US-based cloud systems. We only share data when necessary for service delivery, legal compliance, or when you authorise it.

International data transfers

Data is processed in the US. We use Standard Contractual Clauses and other safeguards to ensure GDPR compliance for EEA users.

Your rights

You have rights to access, correct, delete, restrict, port and object to processing of your data. Email privacy@onlo.ai. We respond within 30 days.

Security

• Encryption in transit and at rest
• Strict access controls and rate limiting
• AWS-based secure infrastructure
• GDPR and SOC 2 aligned practices
• Customer data is never used to train AI models

Data retention

Data is retained for the duration of your subscription and a reasonable period after. Request deletion at privacy@onlo.ai with subject “Data Deletion Request”.