Connect your channels
Web chat, email and social all forward into one inbox.
RETAIL & ECOMMERCE
Answer every order question in seconds.
Onlo answers questions about delivery, returns and products, and takes action on orders directly, so customers get an answer without waiting for a reply.
7-day free trial · 24/7 availability
Order trackingReturns & refundsProduct questionsDelivery updates
CAPABILITIES
Built for how you work
Order status on demand
Customers get real-time order and delivery updates without opening a ticket.
Product questions answered
Sizing, stock and product details answered straight from your catalogue.
Returns made simple
Return requests are checked against your policy and processed automatically.
Handles any volume
Every question gets answered instantly, whether it's a quiet Tuesday or Black Friday.
Escalates the exceptions
Anything outside policy goes straight to your team with the full order history.
Resolves it end to end
Routine order questions are answered and completed automatically, no ticket, no wait.
GET STARTED
Live in four steps
01
02
Add your business information
Add your return policy, shipping details and product FAQs.
03
Connect your store
Sync Shopify so order and customer data land in every conversation.
04
Go live
Onlo starts answering and completing customer requests the same day.
FAQS
Questions, answered
Can it answer 'where is my order' questions?+
Yes, Onlo looks up the order and gives the customer a real status and delivery estimate, not a generic reply.
What if someone wants a refund we don't normally give?+
Onlo explains your policy and hands the request to your team with the full order history. Exceptions stay a human decision, not an accident.
What happens on Black Friday?+
Every customer gets an instant answer no matter how many message at once. Onlo doesn't have a queue.
AI customer service for every business.
Answer every customer, on every channel, day or night.
NO CREDIT CARD REQUIRED · SET UP IN MINUTES