Frequently Asked Questions
Some questions about Onlo are asked frequently. We've answered the most frequent of those frequent questions below.
What is Onlo?
Onlo is an AI-native customer support platform. Unlike traditional helpdesks where customers wait for a human to read and reply, Onlo's AI agent responds the moment a message arrives — across email, chat, WhatsApp, Instagram and voice — so no customer is ever left waiting.
Is there a free version of Onlo?
Yes. Onlo has a permanent free plan with no card required and no expiry. You can start with the free plan and upgrade when you need more capacity or paid capabilities.
What are the Onlo pricing plans?
Onlo offers Free, Starter, Pro, Business and Enterprise options. Prices, limits and current offers are maintained dynamically; see the pricing page for the current details.
Does Onlo offer a plan for nonprofits or startups?
Yes — verified nonprofits and early-stage startups (pre-seed and seed, under $2M raised) get 50% off any plan for the first 12 months. Get in touch to apply.
What can I do during the 14-day trial period?
Onlo does not currently use a 14-day trial. You can evaluate the product on the permanent free plan with no card required, then upgrade when you are ready.
Is Onlo SOC 2 compliant?
Not yet. Onlo is a young company and we're early in our security maturity journey. SOC 2 is on the roadmap — we plan to begin the audit process and target a Type I report later this year, with Type II to follow.
In the meantime, production data is encrypted at rest (AES-256) and in transit (TLS 1.3), customer data is logically isolated by workspace, and we're happy to walk through our security architecture with any team that wants the detail.
Do you integrate with help desk tools?
Yes. Onlo runs natively as a helpdesk on its own, and also operates as an AI action layer with Zendesk if you'd rather not migrate. The Zendesk integration can read incoming tickets and post replies back through the helpdesk API.
Do you have an affiliate or referral program?
Yes — the Onlo Affiliate Program pays 35% recurring commission for 12 months on every customer you refer. Anyone with a relevant audience can apply: founders, newsletter writers, podcasters, agencies, or existing Onlo customers. Learn more and apply →
Is Onlo GDPR compliant?
We're working on it. Formal GDPR compliance — including a signed Data Processing Agreement and EU data residency — is on the near-term roadmap but not yet in place.
That said, we already follow GDPR-aligned practices today: customer data is deletable on request, never used to train shared models, and access is workspace-isolated. If GDPR posture is a blocker for your team, get in touch and we'll walk you through where we are and where we're headed.