Changelog
The latest features and improvements to Onlo.
Voice channel
Onlo now picks up phone calls, transcribes them live, and answers or routes them like any other conversation — so nothing goes to voicemail.
Broadcast & campaigns
Send campaigns, launches and newsletters across WhatsApp, Instagram, SMS and email from one place — then let Onlo answer the replies on time.
Instagram & Facebook DMs
Connect Instagram and Facebook Messenger to the same inbox as your other channels, with the full conversation history attached to every contact.
Approvals & audit trail
Gate refunds and other sensitive actions behind a human tick, and replay every step Onlo took from a complete, auditable log.
40% faster first response
A rebuilt routing engine cut average first-response time across every channel, so customers hear back even sooner.
Collaborative takeover
When an operator steps into a conversation, Onlo observes and learns from their replies — then auto-resumes after a minute of silence.