Onlo documentation

What do you want to do?

Set up and run Onlo, or add Onlo to a product you are building.

New to Onlo?

Start here

Follow one path from understanding Onlo to a working customer support flow.

  1. 1 minuteHow Onlo worksUnderstand where customer conversations enter, how the AI prepares a response or action, and where your team takes over.
  2. 5 minutesConnect a channelConnect one customer channel and prove that a real message reaches Onlo Inbox.
  3. 5 minutesAdd knowledgeAdd one trusted source and wait until Onlo can use it to answer customer questions.
  4. 10 minutesTest the AIUse realistic questions in Playground to verify answers, uncertainty, and human handoff behavior.
  5. 5 minutesInvite teammatesInvite the people who will answer conversations, review work, and receive human handoffs.
  6. 10 minutesGo liveRun one final customer-visible conversation and confirm that the AI and your team can complete it safely.

Choose by intent

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5 pagesGet started

Reach your first working Onlo support flow.

Start with Set up Onlo 1 pageConnect something

Connect a customer channel or supported service.

Start with Connect a channel 1 pageUnderstand something

Learn how Onlo works or choose the right path.

Start with How Onlo works 5 pagesBuild with Mobile SDK

Add Onlo to an application or backend.

Start with Mobile SDK
For operators and administrators

Use Onlo

Learn how to set up, configure, and operate Onlo.

Browse customer guides For implementation teams

Build with Onlo

Build with Onlo SDKs and supported developer contracts.

Browse developer docs