Connect your channels
Phone, email, chat and WhatsApp enquiries all forward into one inbox.
DELIVERY & LOGISTICS
Tell customers where their delivery is.
Onlo answers where's-my-order questions, delivery delays and address changes straight from your tracking data, so customers get an answer without waiting on hold.
Tracking answered · 24/7
Parcel trackingDelivery changesMissed deliveriesClaims
CAPABILITIES
Built for how you work
Tracking questions answered
Where-is-my-order questions are answered straight from live tracking data.
Handles delays and changes
Delivery delays and address changes are updated without a call to support.
One inbox for every channel
Phone, email, chat and WhatsApp enquiries land in the same place.
Always available
Customers get delivery updates any time, not just during office hours.
Escalates the exceptions
Lost or damaged deliveries are routed to your team with full context.
Full audit trail
Every delivery enquiry and update is logged for your records.
GET STARTED
Live in four steps
01
02
Add your business information
Add your delivery windows, exceptions and escalation policies.
03
Connect your tracking data
Sync your carrier data so tracking answers are real-time, not guesses.
04
Go live
Delivery questions start getting answered automatically the same day.
FAQS
Questions, answered
Can it tell customers where their delivery is?+
Yes, Onlo checks your tracking data and gives the customer a real-time status.
Can customers change their delivery address?+
Yes, straightforward changes are handled automatically within the rules you set.
What if a parcel turns up damaged, or not at all?+
Onlo opens the claim on the spot: it collects photos and details, gives the customer a reference number and notifies your team, so nobody is left chasing.