Every conversation. One place.
One shared inbox for customer conversations across calls, WhatsApp, email, chat and social. Your team can reply, take over conversations, assign work and see the full customer history.
One inbox built for how teams actually work
Every channel, one shared view
Every channel lands in the same inbox, with the same tools for replying, assigning and tracking history.
- Calls, WhatsApp, email, web chat and social DMs together
- Assign conversations and leave internal notes
- The full customer history on every conversation
Everything you need, built in
One shared view
Every channel lands in the same inbox, with the same tools for replying and assigning.
Smart routing
Conversations reach the right person or team automatically, based on the rules you set.
Built for teams
See who's handling what, assign conversations, avoid duplicate replies.
Full thread history
Every past conversation with a customer is right there, across every channel.
Automations included
Trigger actions or automated replies straight from the inbox.
Keep your helpdesk
Run Onlo standalone or alongside the helpdesk you already use.
Questions, answered
Does it work with the channels we already use?+
Yes, web chat, email, phone, WhatsApp and social all land in the same inbox from day one.
Can more than one person work from the inbox at once?+
Yes, your whole team can reply, assign and take over conversations from the same shared inbox.
Does it show the full customer history?+
Yes, every past conversation across every channel is visible against the customer, not split across separate tools.
AI customer service for every business.
Answer every customer, on every channel, day or night.