Set the rule once. It runs forever.
Customer service automation with no code. Set the rules once and Onlo follows them every time a conversation matches, from simple replies to multi-step actions, with no code required.
Automation anyone on your team can build
Start from a template, not a blank page
Pick a template for your kind of business and adjust the rules, or build one from scratch. Either way, no code required.
- Ready-made templates for bookings, quotes and callbacks
- Adjust the rules without writing code
- Sensitive steps can wait for your approval
Everything you need, built in
No-code builder
Build automations visually, from a trigger to the actions that should follow it.
Condition-based routing
Send conversations down different paths depending on what the customer said.
Approvals when it matters
Add a human approval step to any automation that touches something sensitive.
Runs around the clock
Automations fire the moment a conversation matches, at any hour.
Template library
Start from a template built for your kind of business.
Works across channels
The same automation can run whether the message came in by chat, email or phone.
Questions, answered
Do I need a developer to set this up?+
No. Automations are built from rules and approvals in plain language. If you can write an if-then sentence, you can build one.
Can we control what it's allowed to do automatically?+
Yes, you choose what runs automatically, what needs approval first, and when a person should be looped in.
What if an automation needs to change later?+
You can edit the rules at any time, and changes apply to new conversations immediately.
AI customer service for every business.
Answer every customer, on every channel, day or night.