Connect your channels
Phone, email, chat and WhatsApp enquiries all forward into one inbox.
TRAVEL & TOURISM
Help travellers book and change trips.
Onlo answers questions about itineraries, bookings and availability, and helps manage changes, so travellers get an answer wherever they are, at any hour.
Traveller support · 24/7
Booking changesItinerary questionsAvailabilityCancellations
CAPABILITIES
Built for how you work
Booking questions answered
Availability, pricing and itinerary questions answered from your listings.
Handles date changes
Rebooking and date changes happen automatically within your policy.
One inbox for every channel
Phone, email, chat and WhatsApp enquiries land in the same place.
Always available
Travellers in any time zone get an answer, day or night.
Escalates the exceptions
Complex itinerary changes are routed to your team with full context.
Full audit trail
Every enquiry and change is logged for your records.
GET STARTED
Live in four steps
01
02
Add your business information
Add your tours, availability and booking policies.
03
Connect your booking system
Sync your booking system so a date change actually updates the booking.
04
Go live
Traveller questions start getting answered the same day.
FAQS
Questions, answered
Can travellers book or change a trip through it?+
Yes, Onlo checks availability and books, changes or cancels within your policy.
Can it answer questions about tours and pricing?+
Yes, everything is answered from your listings and published rates.
What about group or complex bookings?+
Onlo answers their questions and captures the dates, group size and requirements, then passes anything that needs a custom quote to your team to finalise.