AI that handles the work, not just the reply.
Onlo is AI customer service software that understands what customers need, answers their questions and takes the next step, from checking information to creating tickets, updating records and triggering workflows.
Built to resolve, not just reply
Checks the facts, then gets it done
Onlo reads your policies and looks up the real order before it replies, then completes the request in the same conversation.
- Answers from your website, help pages and documents
- Looks up real orders and accounts in your tools
- Asks for your approval before sensitive actions
Everything you need, built in
Grounded in your knowledge
Answers stay accurate to your website, help pages and documents, not a generic model guess.
Takes real action
Bookings, order changes and account updates happen in the conversation, not after it.
Hands off cleanly
When a request needs a person, Onlo hands over with full context, no repeated questions.
Approvals built in
Sensitive actions can wait for a human sign-off before anything happens.
Always on
Every channel is covered 24 hours a day, including outside business hours.
Full audit trail
Every conversation and action is logged, so your team can see exactly what happened.
Questions, answered
How does Onlo know what to say?+
It's grounded in your website, help centre and any documents you give it, so answers reflect your actual policies rather than a generic guess.
What happens when it doesn't know the answer?+
It tells the customer a person will follow up, then hands the conversation to your team with the full context attached, instead of guessing or making something up.
Can it take action, or just answer questions?+
Both. Onlo can look up orders, update records, create tickets and trigger workflows in the tools you connect, not just reply.
AI customer service for every business.
Answer every customer, on every channel, day or night.