Guides
Use Onlo
Complete the core setup and operating tasks for your workspace.
New to Onlo?
Start here
Follow one path from understanding Onlo to a working customer support flow.
- 1 minuteHow Onlo worksUnderstand where customer conversations enter, how the AI prepares a response or action, and where your team takes over.
- 5 minutesConnect a channelConnect one customer channel and prove that a real message reaches Onlo Inbox.
- 5 minutesAdd knowledgeAdd one trusted source and wait until Onlo can use it to answer customer questions.
- 10 minutesTest the AIUse realistic questions in Playground to verify answers, uncertainty, and human handoff behavior.
- 5 minutesInvite teammatesInvite the people who will answer conversations, review work, and receive human handoffs.
- 10 minutesGo liveRun one final customer-visible conversation and confirm that the AI and your team can complete it safely.
Start
Set up Onlo and reach your first working support flow.
Get started with OnloPrepare your workspace, teach the AI, connect a customer channel, and test the complete support flow.Go live with your first support flowRun one final customer-visible conversation and confirm that the AI and your team can complete it safely.How Onlo worksUnderstand where customer conversations enter, how the AI prepares a response or action, and where your team takes over.Invite teammates to your workspaceInvite the people who will answer conversations, review work, and receive human handoffs.Receive your first customer messageConnect one customer channel and prove that a real message reaches Onlo Inbox.Teach Onlo from your knowledgeAdd one trusted source and wait until Onlo can use it to answer customer questions.Test your AI before customers doUse realistic questions in Playground to verify answers, uncertainty, and human handoff behavior.