Get started with Onlo
Prepare your workspace, teach the AI, connect a customer channel, and test the complete support flow.
- For
- Workspace administrators setting up Onlo for the first time
- Needs
- Complete the linked tasks in Onlo. No code is required.
- Time
- 2 minutes
Your shortest path to a working support flow
Complete these tasks in order. Each page proves one customer-visible outcome before you move to the next.
1. Understand how Onlo worksSee the customer-to-reply flow in one minute.2. Receive your first customer messageConnect one channel and prove Inbox delivery.3. Teach Onlo from your knowledgeAdd one trusted source and wait until it is ready.4. Test your AI before customers doVerify a known answer, uncertainty, and human handoff.5. Invite teammatesGive the responsible people the access they need.6. Go liveRepeat the complete flow through a customer-facing channel.
What can wait until the first flow works
- Additional customer channels
- External service integrations and Actions
- Playbooks and broader automation
- Advanced AI tone, language, and presentation customization